When empowerment, happiness, social responsibility, and place attachment can drive residents to support sustainable tourism, the next question is how to translate these drivers into practical action. Drawing from a survey of 686 residents working in or providing tourism-related services in Hue, Da Nang, and Quang Nam, a research team from the University of Economics Ho Chi Minh City (UEH) points toward one approach: destination governance needs to broaden its focus from attracting and serving tourists to building an ecosystem where residents are empowered, have a voice, and are genuinely involved in the development process.
